32 Cheddars Lane
Tel: 01223 315670

01223 315670
Trust My Garage Approved
Which? Approved
Approved VOSA MoT Test Centre Logo
Approved Retail Motor Industry Logo

Some frequently asked questions

How do I find you?
Do you have a loan car?
Do you have a waiting room?
Are there local shops?
Is your work guaranteed?
What is your complaints process?

What is your complaints process?

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01223 315670, write to us at 35 Cheddars Lane, Cambridge, CB5 8LD or email us at garage@archdeaconmotors.com. We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership

For all garage enquiries simply call us now on 01223 315670, use our online MOT booking page, email us or fill in our request form and we will get right back to you.